Returns & Exchanges
At RETERNITY, we want you to be completely satisfied with your purchase. If your items aren't the perfect fit, you can return or exchange any unworn products within 14 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Securely place the items in their original packaging, ensuring all tags are attached and the products are in their original, unworn condition.
Ship the Package
Download and print your prepaid shipping label from the portal, attach it to the outside of your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects and approves your return, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing